POLICIES

We define our service agreement as a bin or container full of trash that fits within the bin with the lid closed. We do not accept responsibility to pick up loose bits of trash blown or strewn about by animals.

We understand you may occasionally have more trash than will fit into the bin. Please keep the amount and frequency within reason. Otherwise, 'excess fees' will apply. Excess trash must be contained and easily managed by our drivers. Any trash outside of the container may be subject to an additional charge.

Please notify our office via text (330) 525-7500 when you plan to set out oversize items. Size and weight limits apply. The first consideration is whether your oversize item can safely be managed by one person. 'Excess fees' may apply.

Click HERE to view and download a list of large items and their prices.

Trash bins take abuse. Our bins are able to take a punishment, and we accept full responsibility for damage. But, not all bins are created equal. Accordingly, Envirowaste assumes no liability if we damage your owner-provided bin (looses a wheel or lid, or is otherwise damaged) in the course of routine and reasonable trash pickup use.

Payment must be received in our office on or before the due date. If a payment is not received by the due date, service will be suspended (placed on hold, no further collections) until payment is received in full.  Payments are not received after hours or on weekends.

Our routes begin very early, always before daybreak. To guarantee pickup on collection days, trash must be placed at the street the evening before scheduled pickup. 

Any account 15 days past due is subject to a $10 late fee and suspension. Services will be terminated if payment is not received within 45 days of due date.

To resume service following a suspension due to an account delinquency customer must pay all delinquent invoices in full. Payments for suspended accounts must be made THREE business days (Saturday and Sunday are not business days) before your next service day. Payments received after hours will not reinstate suspended service for the following day.

If a payment is rejected due to insufficient funds, customers accounts will be billed for the NSF fee amount which the bank charges us. To restore your account to good standing, we may request payment via money order or cashier's check for the amount due, plus the $20 returned check fee, within three days.

Our rates are established based upon household usages. If we determine service level abuses have occurred, that multiple households are combining their trash, EnviroWaste will immediately terminated that customer account. Any balance on the account will be forfeited. There will be no refund. No exceptions.

If a customer opts to use an Envirowaste bin the fair usage fill limit is what can fit in them. If a customer chooses to use a customer-owned bin, can, or bags, the limit is six - 30 gal bags total.

We will pick up extra trash exceeds at a rate of $1.00 per additional bag. The excess trash fee(s) will be charged to your account the next billing cycle.

Customers leasing an Envirowaste bin must accept the responsibility to replace or repair severely damaged or stolen equipment.

Envirowaste accepts no responsible for customer-owned bins or other receptacles. If a customer-owned receptacle is damaged in any way while sitting by the street, or by us dumping it, owners waive any claims of responsibility against Envirowaste!

We do not accept tires, batteries, wet paint, or any other hazardous materials. Items deemed to be hazardous will not be picked up, as it is the owner's responsibility to discard safely.

Due to landfill regulations, we do not accept landscape waste.

The holiday pickup schedule will run one day late after the holiday through the remainder of that week.* (New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, & Christmas) *ONLY IF THE HOLIDAY IS ON A WEEKDAY. Holidays on Saturday or Sunday DO NOT affect our pick-up schedule.

Payment must be received in our office on or before the due date. If a payment is not received by the due date, service will be suspended (placed on hold, no further collections) until payment is received in full.

Any account 15 days past due is subject to a $10 late fee and suspension. Services will be terminated if payment is not received within 30 days of due date.

To resume service following a suspension due to an account delinquency, customers must pay all delinquent invoices in full.

If a payment is rejected due to insufficient funds, customers' accounts will be billed for the NSF fee amount which the bank charges us. To restore your account to good standing, we may request payment via money order or cashier's check for the amount due, plus the $20 returned check fee, within three days.

There is no refund of services paid in advance for cancelled or terminated services for any reason. 

Our routes begin very early, always before daybreak. To guarantee pickup on collection days, the dumpster must be accessible the evening before scheduled pickup. If weather conditions make your driveway impassible, it is your responsibility to have it clear before we arrive. There will be no return for blocked dumpsters or inaccessible driveways.

Envirowaste accepts no responsibility for damage to customers' properties. By paying for service, customers’ automatically authorize Envirowaste access to the dumpster through their property. If properties are damaged in any way while our trucks are on authorized ground, any claims of responsibility against Envirowaste are waived!

 The fair usage fill limit for any dumpster is what can reasonably fit in it (lid closed). Over-filled dumpsters will be subject to a one time fee ($10-$30).

Customers leasing an Envirowaste bin must accept the responsibility to replace or repair severely damaged or stolen equipment.

We do not accept tires, batteries, wet paint, or any other hazardous materials. Items deemed to be hazardous will not be picked up, as it is the owner's responsibility to discard safely. 

Other prohibited items include but are not limited to masonry (concrete chunks, asphalt, sand, blocks, bricks, tile etc.).

We require construction debris to be kept to a minimum (building material, 2 by’s, plywood, shingles, carpet, pallets, pipe, etc.). All lumber must be one foot long or less. Dumpsters containing any of these items will be subject to a one time fee ($10-$30). Repeat occurrences will automatically up-charge the bill rate to reflect the abuse of service.

Due to landfill regulations, we do not accept landscape waste, (sticks/branches, small trees/shrubs (including Christmas trees), dirt, stones, mulch, leaves, etc.).

The holiday pickup schedule will run one day late after these holidays through the remainder of that week.* (New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, & Christmas) *ONLY IF THE HOLIDAY IS ON A WEEKDAY. Holidays on Saturday or Sunday DO NOT affect our pick-up schedule.